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Average Water Bills in Hills District 2023

Getting your water bill can be a shock
It is important to understand what you can control and what you cannot control
Part of your bill is made up of fixed charges and these cannot be changed unless you move into a unit or an apartment

The fixed charges are :

Water Service ( This is the connection to your home)
Stormwater Service – this is the water that runs off your roof or property and it goes into the gutters and into creeks and streams. it is vital that chemicals are never put into the stormwater system
Waste Water/Sewerage -This is water that has come into contact with humans. Your kitchen sink, toilet, shower, hand basins and it goes to be treated at a sewerage plant.

The variable charge is your actual water usage and this is what you can control!

Average Water Bills For The Hills District

Most of greater Sydney, including the inner regional area, use Sydney Water, including residential properties in the Hills Council and Hawkesbury Council areas.

One kilolitre is equal to 1,000 litres of water, or one cubic metre of water (1m3).
According to Sydney Water, a single person uses about 200 litres of water a day

The average water bill across NSW (per quarter) is $200, including service charges.

Understanding your water bill

The summary at the top of the first page will show your last bill total and the amount paid to date as well as the total for your new bill.

In the details, each of the fixed charges will be listed with their individual prices for that quarter: Water service, Wastewater (sewerage) service and Stormwater (if applicable).

Next is your water usage costs. These may be broken across multiple instances if there were different rates of water charge applied in the billing period. For example, 60 days at $2.35 rate and 30 days at $3.18.

Most bills also show a comparison to how much water you used daily compared to previous bills.
The back of the bill shows the meter reading that was taken. You can check this against the meter on your property if you have any doubts.

Current water price in the Hills District

The first part is the fixed charges for supplying the service (drinking water supply, wastewater removal and stormwater maintenance). The second is the water that you use.

Fixed charges on your bill

The service charges are fixed and are applied each quarter to all houses, flats, strata units and dual occupancies in the Hills suburbs. These costs are calculated using a daily rate, regardless of how much water you consume.
The daily rate means that the total bill might look different from quarter to quarter as they won’t have the exact same number of days, i.e. some quarters might be 90 days while others are 91 or 92.

Fixed: Water service charge

This is the fixed charge you pay for your connection to our water supply.
 Drinking water charge

Charge for drinking water2022–23 charge2023–24 charge^
If you have a meter$14.12 a quarter$17.83 a quarter
If you don’t have a meter$127.55 a quarter$138.97* a quarter

^ The 2023–24 charges include a maximum of $6.43 each quarter to recover additional costs from the Sydney Desalination Plant operating from April 2022 to March 2023.
* If dam levels for Greater Sydney drop below 60%, the unmetered charge will increase to $181.62 until dam levels are back over 70%.

Wastewater (sewerage) service charge

You pay a fixed charge for your connection to our wastewater system.

This charge is made up of 3 parts:

  • The cost to operate and maintain our wastewater network.
  • A deemed charge for usage, which covers the transport and treatment of your wastewater.
  • An amount to fund projects, specifically Refresh Vaucluse and Diamond Bay.
Charge for2022–23 charge2023–24 charge
Your wastewater (sewerage) service$146.06 a quarter$155.46 a quarter

Fixed: Storm water service charge

Charge for stormwater service2022–23 charge2023–24 charge
If you live in a unit or low impact$6.64 a quarter$7.09 a quarter
If you live in a house$20.78 a quarter
$22.17 a quarter

If you live in a stormwater service area and have your own stormwater catchment systems (rainwater tanks), you may be eligible for a discount.

If You Live In Rouse Hill

The Rouse Hill area has 2 different water charges due to a complete water cycle management program To see if your property is in the Rouse Hill stormwater charging area, refer to Sydney water stormwater catchment map.

Stormwater drainage charge for Rouse Hill

This fixed charge is to cover the cost of managing bush regeneration, weed control and trash racks on this purchased land. It helps us to maintain the waterways and wetlands used to drain stormwater.

Charge for2022–23 charge2023–24 charge
Your stormwater drainage$35.88 a quarter$36.42 a quarter

Variable: Drinking water charge

Charge for2022–23 charge2023–24 charge
Your water usage$2.50 a kilolitre$2.67 a kilolitre^

^ If dam levels for Greater Sydney drop below 60%, the water usage charge will increase to $3.61 a kilolitre until dam levels are back over 70%.

How to save money on your water bill

Paying attention to your water bill and being aware of your water usage can really help motivate you to reduce water consumption in your home and decrease your bills. There are also several ways you can control the amount of water you use in your home:

Fix Dripping Taps and Leaking Pipes

Leaking taps and leaking showers can add up to hundreds of litres of water over time.
Often when pipe leaks are outside of the home and it can be really difficult to know if there is a leak and where the leak is situated.

There are several signs that can indicate you have a leaking pipe in your garden.

Here are some common signs to look out for:

  1. Wet patches: If you notice wet or soggy patches in your garden, especially when it hasn’t rained, it could be a sign of a leaking pipe underground. These patches may be soft to the touch and may have a foul odor.
  2. High Water Bill: If your water bill suddenly increases for no apparent reason, it could be a sign of a leaking pipe. A leaking pipe can waste a significant amount of water, which can increase your water usage and result in a higher bill.
  3. Reduced Water Pressure: If you notice a decrease in water pressure in your home, it could be a sign of a leaking pipe. A leaking pipe can cause water to leak out before it reaches your home, resulting in reduced water pressure.
  4. Hissing or Running Water Sounds: If you hear hissing or running water sounds when all your taps and appliances are turned off, it could be a sign of a leaking pipe.

If you notice any of these signs, it’s important to take action and investigate the issue further.
A leaking pipe can waste a significant amount of water, cause damage to your property, and result in costly repairs if left unchecked. It’s best to contact a licensed plumber to inspect your garden and identify the source of the leak.
We can use specialised equipment to detect leaks underground and provide a solution to fix the leak, whether it requires a repair or replacement of the affected pipe.
By doing Pipe Relining, you can stop the leak and avoid the major expense of new pipes being laid.

Shorten showers

It sounds obvious but time does fly when you are relaxing under the shower and many people use showering as a way to de stress and take time out.
Showers take up a big portion of your home water use (as much as 17%). Try to cut back to 3-5 minutes of shower time. You can set a timer to help keep track.

Fix Leaking Or Dripping taps

Sounds obvious, but many people ignore a dripping tap until it gets worse and becomes a stream of water, or they see their water bill and want to try and save costs.
see more about tap repairs here

Switch to high efficiency

If your home is a little older you are probably wasting water through inefficient set-ups. Showerheads, flow regulators and toilets are just some of the areas you can improve your water efficiency by replacing old for new.

Modern showerheads can save as much as 500 litres of water per shower compared to those made prior to 1992. With that amount of saving you will quickly see your money back and the savings come in.

Water flow regulators (or tap aerators) fluff up running water with air, so the volume feels the same to touch, but is actually reduced. As well as limiting the amount of water flowing through the tap, it also heats more effectively so you’ll save on your power bills too.

Low-flow toilets get the same job done with only a dash of water. The new and improved models are worth having, especially if you are already If you are considering an upgrade.

Be smart about watering

Install a water tank and use collected rain water from your roof. Plumbmaster plumbing can install a rainwater tank and set up a watering system for you.
Water your garden when it’s cool. If it’s hot outside you will be losing a lot of water to evaporation, it won’t get down to the roots where it’s needed. Water in the evenings and early mornings.
If you have watering systems on a timer you can set it to water overnight and know your lawn will

Who sets Sydney’s water price?

Because the greater NSW region has only one water provider to choose from (Sydney Water), a regulatory body has been enlisted to keep costs fair.

The Independent Pricing and Regulatory Tribunal (IPART) is a state government regulator of water utilities. Every four years they review and set the maximum prices that Sydney Water can charge for drinking water, wastewater, recycled water, and stormwater services.

IPART also keep an eye on dam levels, water consumption rates and water delivery systems to find a neat balance between the supplier needing to cover the cost of maintenance and equipment and the community’s needs and expectations for water provision.

IPART also accepts a share in the responsibility of putting strategies in place for long-term climate change risk management, to protect water supplies and have a positive impact on conservative water use.

Flexible water price

Flexible water prices have been designed in response to rapidly falling dam levels during drought conditions. The flexible prices rise and fall depending on the amount of water available in dams.

Under the flexible price system, the price of water per kiloliter will increase if dam levels become critical (60% capacity or less). These inflated prices will stay in place until the dam water levels rise above 70%.

For most households, this is good news. To keep these increased water costs achievable, IPART has reduced the fixed price charge on all services (water supply, sewerage removal and stormwater flow). It is predicted that most Sydney Water customers will see a reduction in their average water bills, to the tune of around 7% or $80 a year.

Households that continue to save water can still see significantly reduced water bills, even in drought conditions.

Water Conservation

By being conscious of our water use we can tap into the cost-saving benefits of flexible water prices and also work to reduce the amount of water we use in our homes.
If you have any concerns or would like help looking after your home water use and supply, Plumbmaster is your qualified, licensed plumber in the Hills District.

Our natural resources are under pressure. Greater Sydney’s growing population and the strain of extreme weather conditions, like drought and bushfire threat, have prioritised sustainability measures from government bodies and consumers alike.

So what does that mean for our water supply and household water bills in the Hills District?

Australia is facing a long dry summer with El Nino back – Higher temperatures and less rainfall

To assist with maintaining conservative use of our natural resources, new water billing rules were introduced that bring much-needed price reductions, as well as water-saving incentives.

As a consumer in the Hills District, we would strongly encourage you to be aware of your water bill charges as well as your overall water consumption so you can avoid high bills and contribute to saving valuable water.